Home » FAQ
Photography: Kirsty Smith at www.leopardanchor.co.uk Model: Velvet Jade
Here are some of my most frequently asked questions but if you have a question which has not been outlined please do not hesitate to contact me. You can do this by heading to the contact tab.
1. Q: How do I purchase an item?
A: Simply click on the 'Add to shopping bag' button next to the item that catches your eye, and follow the instructions at checkout. From here you will be taken to Paypal, where you can either pay with your Paypal account OR for those that do not have a Paypal account, please go to the part on the left that says 'Don't have a Paypal account? No problem, Continue checkout'. You will then be able to pay with whatever other card you have.
Q: How will my item/s be packaged, do you offer a gift wrap service?
A: All of my items are lovingly and carefully wrapped in luxurious pink glitzy tissue paper with one of my stickers on the back. Thus they already made a gorgeous gift, but should you want extras such as a gift box or an organza bag, please purchase ‘gift wrap’ for £2 under ‘extras’.
Q: When will I receive my order?
A: I aim to get most of my orders out within 2-5 working days (ALL flower and butterfly crowns will take 5 days), but please note it can take from 7-10 days for custom orders, or perhaps longer if I need to order materials and components in from abroad as is often the case. Any pieces made with feather butterflies will need 2-3 days to complete as due to their delicate nature, I only make these items to order. If you need an item urgently please feel free to contact me and I will do my best to get it to you as soon as I physically can! Please note all my UK parcels are sent via Royal Mail 1st class and thus there is no tracking number or next day certainty. If you require an item for the next working day you must also add 'Special and Next Day Delivery UK ONLY' which can be found under custom orders and extras. Any problems at all please email me: firstname.lastname@example.org. Orders outside the UK are shipped via Airmail. Please allow approximately a week for delivery within Europe and up to 2 weeks or more for the rest of the world. If you would like a more secure method of shipping internationally please add the 'International Signed For' option to your shopping bag.
Q: Can I buy your hair accessories anywhere other than from your website?
A: Yes, you certainly can! I take part in a lot of local and national events, such as the Clothes Show Live in Birmingham. I also take part in the monthly Boscombe Vintage Market in Dorset which is a craft and vintage market that takes place on the first Saturday of every month. I sell quite a lot of limited edition pieces at local stalls so it is definitely worth coming along if you are near, for one of a kind hair accessories! To keep up to date with my events please follow my Twitter and Facebook page. Beauxoxo can also be purchased in boutiques across the country.
Q: Do you offer to wholesale?
A: Yes, am definitely interested in wholesale however please note my products MUST be branded under my name. Beauxoxo is currently stocked in various boutiques in the UK but I am always looking for lovely shops to sell my accessories. If you are interested in becoming a stockist, please email email@example.com along with some details about your business, including name, location and a short description or the kind of things you would like. Unfortunately as I make all the items just by myself I will not be able to supply much, but I adore seeing my pieces in boutiques so please do feel free to email me. I am very interested in being stocked on additional website other than my own however I am more interested in branching into boutiques.
Q: Do you take custom orders?
A: Yes, custom orders are enthusiastically accepted! If you have an idea in mind then I would absolutely love to create it for you! My creativity has no boundaries, and I love a challenge, so please feel free to contact me! Please note that custom items are non-refundable and that if you require fabrics or items from abroad there will be an additional waiting period.
Q: I love X headband but I would love it in another fabric, is this possible?
A: I get this a lot and it is absolutely no problem. I have access to hundreds and hundreds of stunning fabrics and so I try to limit myself to specific fabrics to each design, but I am extremely happy to say for example make a wire headband with a fabric you have seen on one of my normal hair bows etc.
Q: I missed out on X item, can you make it again?
A: A lot of my pieces are limited edition purely because I often find vintage or one-off elements which I cannot find again. Therefore, where possible I will of course continue popular designs but sometimes my pieces become very much one-offs because I cannot find the bits and pieces to reproduce it. You are welcome to contact me nonetheless and I will try my best to create something similar.
Q: I am another designer, is it possible to collaborate?
A: Yes! I adore collaborating with other designers; it’s one of my favourite things about crafting. I am passionate about the crafting community and I love meeting similarly artistic people through my shop. Just feel free to contact me to discuss any such ideas and I can’t wait to work with you.
Q: Do you offer any paid work/work experience?
A: Yes, I definitely do! I currently have work experience and paid roles for sewers and knitters. I am looking for people who have a passion for the fashion industry who may like to have a part time income a few days a week. I am also looking for an intern who can help manage Beauxoxo HQ behind the scenes! For all interest in working for Beauxoxo please email me with an expression of interest and a CV if you have one. For sewers and knitters I am preferably looking for those who are located in the Dorset and Hampshire area, UK.
Q: Is it possible to model Beauxoxo?
A: Yes! I am always looking for models to beautifully wear my products. Please note that if you wish to model for me you must be okay with being featured on my website, Facebook and through any other press I am involved with. It is a fantastic opportunity for those wishing to build their portfolios and I will be sure you are promoted constantly throughout my work. If you are interested in modelling for Beauxoxo please email me (with a link to your portfolio): firstname.lastname@example.org.
Q: I am a photographer that would be interested in working with Beauxoxo, is this possible?
A: Yes, of course! As with the above, please note that if you wish to work with me your work would be featured on my website, Facebook and throughout press engagement so you must be okay with that. Similarly, your work will of course be promoted throughout. If you are interested in working with me, I would love to hear from you. Please email: email@example.com.
Q: I have a PR enquiry, who can I contact?
A: For all PR enquiries please email firstname.lastname@example.org or phone 0141 227 6786. Please note both forms of contact are for PR opportunities only!
Q: I run a fashion/beauty blog and I would love to feature Beauxoxo on my blog. Do you offer samples for me to feature?
A: Yes, I am heavily involved in the blogging community and I absolutely love to support fellow bloggers so of course I can offer samples. However please note that as I create everything just by myself, I am a little limited how many free products I can give out, so unfortunately I have to limit myself to bloggers with over 500 followers and if possible please email any stats you have for your blog when contacting me. I really hope this can change in the future if my shop expands, but unfortunately I cannot craft any faster! I can always offer discount codes for your readers and yourself at anytime. I am also happy to offer blogger's a lifetime discount with any feature on your blog. Please note my blogger's waiting list is quite long so immediate dispatch is not an option at this moment and you may have to wait several months. I cannot accept any blogger freebie requests during the month of December due to the Christmas rush. If you are a blogger that is interested in featuring Beauxoxo on your blog please email me: email@example.com.
Q: Can I borrow a product for an outfit post?
A: Unfortunately I am not a fan of simply sending products to borrow, I would prefer for you to pick something to cherish forever as it is a bit of a hassle to get the products back and once they have been returned I cannot re-sell them.
Q: Do you offer products for a giveaway I am running on my blog?
A: Yes of course, but again I cannot do this as much as I would like, but please email me to discuss your giveaway and I will do my best do supply something for you!
Q: Can I take information from Beauxoxo.com?
A: All content on beauxoxo.com is the property of Beauxoxo. All information and photos are owned by Beauxoxo and may not be used, distributed, modified or reproduced without obtaining permission from myself. Bloggers and PR may use images and information however please ensure that all images or product information is linked back to the website homepage or individual product page.
Thank you so much for reading my FAQ, happy shopping! ♥ xoxo