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FAQS

Hello, welcome to Beauxoxo! 

Here are some of my most frequently asked questions but if you have a question which has not been outlined please do not hesitate to contact me. You can do this by heading to the contact tab here.

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1. Q: How do I purchase an item?

A: Simply click on the 'Add to shopping bag' button next to the item that catches your eye, and follow the instructions at checkout. From here you will be taken to Paypal, where you can either pay with your Paypal account OR for those that do not have a Paypal account, please go to the part on the left that says 'Don't have a Paypal account? No problem, Continue checkout'. You will then be able to pay with whatever other card you have.

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Q: How will my item/s be packaged, do you offer a gift wrap service?

A: All of my items are lovingly and carefully wrapped in luxurious tissue paper wrapped up with a bow!However if you want extra gift wrap please contact me prior to ordering.

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Q: When will I receive my order?

A: I aim to get most of my orders out within 2-5 working days (ALL flower and butterfly crowns will take 5 days), but please note it can take from 7-10 days for custom orders, or perhaps longer if I need to order materials and components in from abroad, as is often the case. Any pieces made with feather butterflies will need 2-3 days to complete as due to their delicate nature, I only make these items to order. If you need an item urgently please feel free to contact me and I will do my best to get it to you as soon as I physically can! Any problems at all please email me: contactbeauxoxo@gmail.com. Orders outside the UK are shipped via Airmail. Please allow approximately a week for delivery within Europe and up to 2 weeks or more for the rest of the world. If you would like a more secure method of shipping internationally please add the 'International Signed For' option to your shopping bag. At checkout you have the option of picking between 'tracked' or 'untracked' for all countries, including the UK.

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Q: Can I buy your hair accessories anywhere other than from your website?

A: Yes, you certainly can! Beauxoxo products can be purchased from a number of online destinations such as Etsy, Not On The Highstreet, ASOS Marketplace and Folksy. I am also very happy to be stocked in a variety of wonderful boutiques across the world. Please check under my 'stockist' page to find you nearest store. If you ever spy any boutiques near you that you'd like to see Beauxoxo in please do let me know.

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Q: Do you offer to wholesale?

A: Yes, I am definitely interested in wholesale however please note my products MUST be branded under my name. Beauxoxo is currently stocked in various boutiques in the UK but I am always looking for lovely shops to sell my accessories, and particularly outside the UK too. If you are interested in becoming a stockist, please email contactbeauxoxo@gmail.com along with some details about your business, including name, location and a short description or the kind of things you would like. Unfortunately as I make all the items just by myself I will not be able to supply much, but I adore seeing my pieces in boutiques so please do feel free to email me.

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Q: Do you take custom orders?

A: Due to the pace of my business I no longer offer custom orders. I do however offer variations on my existing products such as different colours or head sizes. However, please note, all personalised items are non refundable. This does not affect your statutory rights. 

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Q: I love X headband but I would love it in another fabric, is this possible?

A: I get this a lot and it is absolutely no problem. I have access to hundreds and hundreds of stunning fabrics and so I try to limit myself to specific fabrics to each design, but I am extremely happy to say for example make a wire headband with a fabric you have seen on one of my normal hair bows etc.

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Q: I missed out on X item, can you make it again?

A: A lot of my pieces are limited edition purely because I often find vintage or one-off elements which I cannot find again. Therefore, where possible I will of course continue popular designs but sometimes my pieces become very much one-offs because I cannot find the bits and pieces to reproduce it. You are welcome to contact me nonetheless and I will try my best to create something similar.

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Q: I am another designer, is it possible to collaborate?

A: Yes! I adore collaborating with other designers; it’s one of my favourite things about crafting. I am passionate about the crafting community and I love meeting similarly artistic people through my shop. Just feel free to contact me to discuss any such ideas and I can’t wait to work with you.

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Q: Do you offer any paid work/work experience?

A: Yes, I love working with students who have a passion for getting into the competitive fashion industry. 

I work closely, and love to offer places to my local Universities: Arts University Bournemouth, Bournemouth University, Southampton Solent, and Southampton University. Students at these universities are welcome to intern with me in the summer period or to complete required work experience for their course. However to get the most out of the experience please insure you have enough time to commit to Beauxoxo work as well as your own studies and other commitments. 

I am also interested to hear from students at fashion schools in other countries, such as the USA and Australia, so please don't hesitate to contact me.

I am particularly interested to work with students studying social media, PR & marketing, creative writing, market entry research, graphic design and operational project management. Details of current work availability can be seen under my 'Work for Beauxoxo' page.  

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Q: Is it possible to model Beauxoxo?

A: Yes! I am always looking for models to beautifully wear my products. I work with both agency models, bloggers and it has been known that I bump into super cool girls to represent my style on the streets. My areas of work for photo shoots are Bournemouth, London and Liverpool, UK. Please note that if you wish to model for me you must be okay with being featured on my website, Facebook and through any other press I am involved with. It is a fantastic opportunity for those wishing to build their portfolios and I will be sure you are promoted constantly throughout my work. If you are interested in modelling for Beauxoxo please email me (with a link to your portfolio): contactbeauxoxo@gmail.com. Please note models MUST be 18 or over to work with me. 

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Q: I am a photographer that would be interested in working with Beauxoxo, is this possible?

A: Yes, of course! Before contacting me please note I tend to have a specific style that is important to me and my overall vision. If you are interested in working with me, I would love to hear from you. Please email: contactbeauxoxo@gmail.com.

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Q: I have a PR enquiry, who can I contact?

A: For all PR enquiries please email Georgie at: contactbeauxoxo@gmail.com. If you would like to see my recent press, download my media kit, or download high resolution imagery please go to the Beauxoxo Press page here.

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Q: I run a fashion/beauty blog and I would love to feature Beauxoxo on my blog. Do you offer samples for me to feature?

A: Firstly, I adore bloggers so yes I do! I am heavily involved in the blogging community and I absolutely love to support fellow bloggers so of course I can offer samples. However please note that as I create everything just by myself, I am a little limited how many free products I can give out, so unfortunately I have to limit myself to bloggers with a certain level of traffic. I really hope this can change in the future if my shop expands, but unfortunately I cannot craft any faster! I can always offer discount codes for your readers and yourself at anytime.

Please note my blogger's waiting list is extremely long at the moment, so immediate dispatch is not an option at this moment and you may have to wait several months. I can't thank you all enough for your patience with this. I cannot accept any blogger sample requests during the month of December due to the Christmas rush. If you are a blogger that is interested in featuring Beauxoxo on your blog please email me: contactbeauxoxo@gmail.com.

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Q: Can I borrow a product for an outfit post?

A: Unfortunately I am not a fan of simply sending products to borrow, I would prefer for you to pick something to cherish forever as it is a bit of a hassle to get the products back and once they have been returned I cannot re-sell them.

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Q: Do you offer products for a giveaway I am running on my blog?

A: Yes of course, but again I cannot do this as much as I would like, but please email me to discuss your giveaway and I will do my best do supply something for you!

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Q: Can I take information from Beauxoxo.com?

A: All content on beauxoxo.com is the property of Beauxoxo. All information and photos are owned by Beauxoxo and may not be used, distributed, modified or reproduced without obtaining permission from myself. Bloggers and PR may use images and information however please ensure that all images or product information is linked back to the website homepage or individual product page.

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Thank you so much for reading my FAQs, happy shopping! If you have anymore queries whatsoever please to not hesitate to email me at contactbeauxoxo@gmail.com